​FAQ

 

Frequently Asked Questions



If you can not find the answer to your question here please Contact Us.

​How Do I Place An Order?



Once you have completed choosing the products which you wish to buy simply choose Your Cart on the right hand side and click on check out.



This will then take you to a secure page on Pay-pal to pay for your purchase.



Once payment is complete you will then be taken back to our homepage.



You will receive an email with details of your purchase and an invoice within 12 hours.



Please note this is for personal shopping only. If you are interested in wholesale please Contact Us.



 

Payment and Shipping



Payment can be made via Paypal and once payment is cleared your order will be shipped.



We do not charge postage cost on our items - that is all included in the price.



Orders will be shipped via Australia Post.


 

Returns & Refunds



If you are unhappy with a product or the product is faulty we will refund the cost of the purchase upon receipt of the product being returned to Tasmanian Specialty Timbers subject to the following terms:

  • If the Product is faulty we will give a full refund or exchange

  • Change of mind on purchases can not be claimed after 7 days of the buyer receiving the product.

  • If the product is not properly cared for, check our Product Care, we will not give a refund or exchange.

  • We will not be held liable for any damage that occurs during transport.